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Padam akaun & dataDelete account & data

Untuk app MyKiddo Guard dan MyKiddo Guard Kids oleh Mycest Solution.For the MyKiddo Guard and MyKiddo Guard Kids apps by Mycest Solution.

Akaun MyKiddo Guard ialah akaun tanpa nama yang terikat pada telefon ibu bapa, bersama satu keluarga (profil anak, tetapan dan data mereka). Anda boleh meminta seluruh akaun dan data keluarga dipadam, atau memadam sebahagian data dalam app.

Pilihan 1: Minta pemadaman penuh melalui e-mel

Cara ini memadam semua data keluarga anda di pelayan kami.

  1. Dalam app MyKiddo Guard di telefon anda, buka Others → My Account dan salin Family ID.
  2. Hantar e-mel ke admin@mycest.com dengan tajuk "Padam akaun MyKiddo Guard" dan sertakan Family ID tersebut.
  3. Kami mungkin meminta pengesahan tambahan untuk memastikan permintaan datang daripada ibu bapa keluarga itu.
  4. Kami memadam data dalam masa 30 hari dan mengesahkannya melalui e-mel.

Pilihan 2: Dalam app

Langkah ini memutuskan sambungan telefon anak supaya data baharu tidak lagi dihantar. Ia tidak memadam sejarah yang sudah ada di pelayan; untuk itu, gunakan Pilihan 1.

Buang seorang anak (telefon ibu bapa)

  1. Buka MyKiddo Guard → Others → Family.
  2. Tekan dan tahan nama anak, kemudian pilih Remove.

Profil dan foto anak dipadam, dan telefonnya diputuskan sambungan serta berhenti menghantar data. Sejarah penggunaan app dan lokasi anak itu kekal di pelayan sehingga anda meminta pemadaman melalui Pilihan 1.

Padam app anak (telefon anak)

  1. Buka MyKiddo Guard Kids → menu ⋮ → Delete app.
  2. Masukkan kod akses 4 digit. Telefon diputuskan sambungan dan perlindungan nyahpasang dimatikan.
  3. Nyahpasang app seperti biasa.

Log keluar dan set semula (telefon ibu bapa)

Buang setiap anak, atau padam app anak di setiap telefon anak, dahulu. Log keluar hanya memutuskan telefon anda: telefon anak kekal disambungkan kepada keluarga lama dan terus menghantar data ke sana, walaupun anda tidak lagi dapat melihatnya.

  1. Buka MyKiddo Guard → Others → My Account → Sign out & reset.

Telefon anda keluar daripada keluarga dan keluarga baharu yang kosong dicipta. Data lama di pelayan tidak dipadam oleh langkah ini; gunakan Pilihan 1 untuk memadam semuanya.

Padam sebahagian data sahaja

  • Mesej chat dan foto: tekan dan tahan mesej anda → Delete for everyone. Teks dikosongkan dan foto dipadam.
  • Tempat: Map → Notifications by place → padam tempat.
  • Data lain (contohnya sejarah lokasi sahaja): hantar e-mel seperti dalam Pilihan 1 dan nyatakan data yang hendak dipadam.

Langganan tidak dibatalkan secara automatik. Memadam akaun atau app tidak menghentikan bayaran Google Play. Batalkan dahulu: Google Play → ikon profil → Pembayaran & langganan → Langganan → MyKiddo Guard → Batalkan langganan.

Data yang dipadam

  • Akaun tanpa nama dan keluarga, nama paparan chat dan PIN ibu bapa.
  • Profil anak (nama, umur, avatar, foto profil), Android ID dan kod akses.
  • Senarai app, kategori, penggunaan app dan sesi app.
  • Lokasi semasa, sejarah lokasi, laluan dan tempat.
  • Status telefon (bateri, mod deringan, status kebenaran, diagnostik) dan kiraan langkah.
  • Tugasan, ganjaran, notifikasi, mesej chat dan foto.
  • Token notifikasi.

Data yang disimpan selepas pemadaman

  • Rekod langganan (ID pesanan, produk, tarikh) disimpan selama yang diwajibkan oleh undang-undang, contohnya untuk rekod cukai dan perakaunan. Google Play juga menyimpan rekod pembeliannya sendiri.
  • Log teknikal laman web dan pelayan disimpan oleh Google mengikut tempoh simpanan Google.

Tanpa permintaan pemadaman, sejarah lokasi, penggunaan app dan notifikasi disimpan sehingga data keluarga dipadam. Butiran lanjut dalam Dasar Privasi.

A MyKiddo Guard account is an anonymous account tied to the parent's phone, together with one family (the child profiles, settings and their data). You can ask for the whole account and the family's data to be deleted, or delete some data inside the apps.

Option 1: Request full deletion by e-mail

This deletes all of your family's data on our servers.

  1. In the MyKiddo Guard app on your phone, open Others → My Account and copy the Family ID.
  2. E-mail admin@mycest.com with the subject "Delete my MyKiddo Guard account" and include that Family ID.
  3. We may ask for extra confirmation to make sure the request comes from the family's parent.
  4. We delete the data within 30 days and confirm by e-mail.

Option 2: In the apps

These steps disconnect the child's phone so it stops sending new data. They do not delete the history already on our servers; use Option 1 for that.

Remove a child (parent's phone)

  1. Open MyKiddo Guard → Others → Family.
  2. Press and hold the child's name, then choose Remove.

The child's profile and photo are deleted, and their phone is disconnected and stops sending data. That child's app usage and location history stay on our servers until you ask for deletion with Option 1.

Delete the kids app (child's phone)

  1. Open MyKiddo Guard Kids → ⋮ menu → Delete app.
  2. Enter the 4-digit access code. The phone is disconnected and uninstall protection is turned off.
  3. Uninstall the app as usual.

Sign out and reset (parent's phone)

Remove each child, or delete the kids app on each child's phone, first. Signing out only disconnects your phone: the children's phones stay connected to the old family and keep sending data to it, even though you can no longer see it.

  1. Open MyKiddo Guard → Others → My Account → Sign out & reset.

Your phone leaves the family and a new, empty family is created. This step does not delete the old data on our servers; use Option 1 to delete everything.

Delete only some data

  • Chat messages and photos: press and hold your message → Delete for everyone. The text is cleared and the photo deleted.
  • Places: Map → Notifications by place → delete the place.
  • Other data (for example only the location history): e-mail us as in Option 1 and say which data to delete.

Subscriptions are not cancelled automatically. Deleting the account or the app does not stop Google Play billing. Cancel first: Google Play → profile icon → Payments & subscriptions → Subscriptions → MyKiddo Guard → Cancel subscription.

Data that is deleted

  • The anonymous account and family, chat display name and parent PIN.
  • Child profiles (name, age, avatar, profile photo), Android ID and access code.
  • App lists, categories, app usage and app sessions.
  • Current location, location history, routes and places.
  • Phone status (battery, ringer mode, permission status, diagnostics) and step counts.
  • Tasks, rewards, notifications, chat messages and photos.
  • Notification tokens.

Data kept after deletion

  • Subscription records (order ID, product, dates) are kept for as long as the law requires, for example for tax and accounting. Google Play also keeps its own purchase records.
  • Technical logs of the website and servers are kept by Google for Google's retention periods.

Without a deletion request, location history, app usage and notifications are kept until the family's data is deleted. More details are in the Privacy Policy.